Terms of Service

The short version: what you can expect from us, what we ask of you, and the rules around bookings and payments.

Last updated: TODO (set at publish)

1. Acceptance of terms

By using this website or our services, you agree to these terms. If you don't agree with them, please don't use the service.

2. What we provide

Emoneeds provides therapy, psychiatry, structured care plans, and psychological assessments, delivered online and at our clinics. We describe our care honestly, but no treatment can be guaranteed to produce a particular outcome. What we commit to is qualified clinicians, a considered plan, and care taken seriously.

3. Not an emergency service

Emoneeds is not an emergency or crisis service. If you or someone else is in immediate danger, please use an emergency service or a crisis helpline right away.

If you're in crisis right now: Tele-MANAS (Govt of India) 14416, 24x7. AASRA +91-22-27546669, 24x7. iCall +91-9152987821, Mon to Sat, 10am to 8pm. These services are free and confidential.

4. Booking and payments

Sessions and care plans are booked and paid for through our booking flow at care.emoneeds.com. Prices for sessions and plans are shown before you confirm. Payment is processed securely through our payment provider.

5. Cancellation and refunds

No refunds by default. We make exceptions for medical emergencies and genuine personal emergencies. We also offer flexibility to finish your sessions any time, or to transfer them to family or a friend.

TODO: confirm exact mechanics and edge cases with ops before launch.

6. The clinician relationship

Our clinicians provide care under their own professional judgement. Emoneeds facilitates the relationship, scheduling, support, and tools, but does not direct clinical decisions. Your clinician is responsible for the clinical care they provide.

7. Acceptable use

Please use the service respectfully. You agree not to abuse or harass our clinicians or staff, not to misuse or disrupt the platform, and not to use the service for anything unlawful. We may suspend access where these terms are seriously breached.

8. Intellectual property

The content, design, brand, and materials on this site belong to Emoneeds, unless stated otherwise. Please don't copy or reuse them without our permission.

9. Limitation of liability

Placeholder, for legal to draft. This section will set out the limits of our liability in line with applicable law.

10. Governing law

These terms are governed by the laws of India. Jurisdiction details: TODO, for legal to confirm.

11. Changes to these terms

We may update these terms from time to time. When we do, we'll post the new "last updated" date at the top. Continuing to use the service after a change means you accept the updated terms.

12. Contact

Questions about these terms? Reach us through our contact page.