Payment Policy

A. We at Emoneeds (RNR Emotional Well Being Technologies LLP) care about your valuable account details and we appreciate that you maintain your trust in us for sharing such valuable information. Your privacy is important to us and we assure to keep your information secure.

B. We work to protect the security of your information during transmission by using the appropriate software used for privacy of all the users which encrypts your information, in addition to maintaining security of your information as per the International Standards. We reveal only the last four digits of your credit card numbers when confirming a service. But we transmit the entire credit card number to the appropriate credit card firm during order processing.

C. We maintain physical, electronic and procedural safeguards with respect to the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

D. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer. Further you shall also undertake to not hold any liability against the said website and its related applications qua any act/loss/damage arising out of your negligence and ignorance.

E. Further you may make payments through other third-party gateways like Razor Pay, Pay-U-money, ICICI payment gateway, PAYPAL, Paytm etc.(names given just to illustrate, it can be any payment gateway authorized by statutory authorities). Third party gateways are purely responsible for securing your private sensitive information and you proceed through them at your own risk. We owe no responsibility for any kind of information leak or wrongful loss through such third-party payment gateways.

F. In case a payment is not effective owing to any technical reason, the same shall be conveyed to you immediately after the processing of the said transaction on the payment page/section of the said website after which you shall proceed with the payment process once again. Access to other services by the user shall be subject to clearance of payment and acknowledgement thereto, at our end. If the payment is reflected at your end, but the same is not updated in our system, resulting in denial of access to the services, the same shall be brought to the knowledge of our technical IT team, ordinarily within 24 hrs, and you shall produce your transaction details to us so as to ascertain such sale/ purchase.

G. Such technical lapses shall be addressed within 7 working days only after the said technical error is duly intimated to the representatives/customer support of the said website and its related applications. You undertake to indemnify and keep Emoneeds (RNR Emotional Well Being Technologies LLP)harmless for such technical lapses, which are not in our control.

H. Emoneeds (RNR Emotional Well Being Technologies LLP)assure you that your information is reasonably protected. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
DISPUTE RESOLUTION AND GOVERNING LAW IN FORCE

A. Despite the various terms and conditions of use and the privacy policies in place, if in a situation where in a dispute arises between you and the said website or any of its related applications or platforms, it is our goal to form a neutral approach in order to timely resolve all the claims or dispute or controversy. It is strongly suggested that you shall first contact Emoneeds (RNR Emotional Well Being Technologies LLP)directly in order to resolve the dispute and in any case of failure to resolve such dispute, the matter shall be resolved through Arbitration or any such other mode of Alternative Dispute Redressal Procedures, that means and includes Mediation, Arbitration or Conciliation, as alternative to the regular form of Litigation. The same is in force in order to timely resolve the dispute and to avoid time consuming court procedures.

B. Emoneeds (RNR Emotional Well Being Technologies LLP)shall ensure to fully abide to the best of its standards, however in case all the reasonable and best efforts to resolve a dispute herein under through good faith negotiations, fail, you shall submit a written notice to the said website and any such dispute that cannot be resolved within thirty day(s) from the date of receipt of the same, shall be submitted to an arbitrator selected by the mutual agreement by you and the said website. The decision of the Arbitrator shall remain binding on both the parties hereto as to the questions submitted and the parties shall abide by and comply with such decision, provided however the arbitrator(s), as the case may be, shall not be entitled to empowered to award any punitive or compensatory damages other than any cost that shall be legally provided to you by the said website. That the governing law in force at such time shall be in consonance to the provisions of the Arbitration and Conciliation Act, 2015 (as amended till date).

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